Cancellation terms vary depending on the product you have purchased:
Houseware, cutlery, and glasses: the order can be cancelled as long as it has not entered the packaging and shipping process.
Bed linen, bathrobes, and towels: it is possible to cancel the order, as long as it has not entered the packaging and shipping process.
DreamMaker Products (Mattress, Foundations, and Pillows): Orders can be cancelled within 24 hours of purchase.
To request any cancellation you can do so via email: infomeliastore@melia.com. Once we receive your request, we will contact you to inform you if the cancellation can be made. In the event that it is not possible to cancel your order, we will notify you and you can proceed with the return according to the deadlines established in our